Refund Policy
In order for the eligible item(s) to be refunded, you must ensure that:
Please note: Occasions Invites works on no-refund policy for confirmed orders.
Third Party and External Items
Occasion’s registry platform allows registrants to add items from other stores so they can manage their registry all in one place. If you’d like to return or exchange an item purchased through a third party, please be aware that:
- Items purchased from other websites are subject to the return policy of the store from which they were purchased.
- Any customer service inquiry, return, refund, or exchange for these items should be handled directly by the retailer from where the item was purchased.
Delivery Issues
If the pdf/jpeg file is/are corrupted or damaged once mailed:
- Contact customer service within 7 days of delivery.
- A screenshot of the error or problem faced must be provided in order to process any requests.
- An updated file will be provided which will be as per the described inclusion.
- Special Note: Kindly understand that designing software files may not open in your mobile/desktop unless the relevant software is installed.
